Legislation passed in Wales in 2014 was ground breaking in creating a legal duty on local authorities to carry out needs assessments for carers and to meet their eligible needs.
Nevertheless, unpaid carers, the vital third pillar of how care and support is provided in Wales, have remained largely unrecognised despite their selfless contribution during the pandemic.
Our Track the Act 5 research shows that even before the pandemic, implementation of the Act was still not working. The vast majority of carers were not getting their needs assessed or getting the support needed. Whilst there was some positive feedback from carers on experiences of health and social care services across Wales, the comments received
were overwhelmingly negative. Download Full Report below.